The warranty process has the following terms and conditions:

  • The guarantee of the products sold by kimexkoo will be written in your remission or invoice or by means of the manufacturer's policy where the guarantee time will be established according to the product and the supplier.
  • In products where there is no manufacturer service center in the customer's location, kimexkoo may process the warranty by acting as an intermediary directly with the supplier or manufacturer as an additional service, the customer having to pay the cost generated from the transfer process. , which will be defined at the time of processing. In cases where the damaged product cannot be replaced, repaired by the manufacturer or supplier, is out of stock, or has been discontinued by the manufacturer, a product alternative will be offered.
  • Defects or damage due to improper use or handling of the material or wear caused by abnormal use of the same, will void the warranty.
  • Damage to the products caused by a lack of knowledge of the handling or functions of the product will void the warranty.
  • The customer has a total guarantee of three (3) days from having received the product (repair of the product or shipment of a new one) in the event that the product presents any malfunction. All shipping and handling costs will be borne by the customer.
  • For any manufacturing and operating defect in the products purchased in kimexikoo, the manufacturer of the same is established as the sole responsible. kimexikoo will act as a facilitator in the warranty process.
  • The validity of the guarantee will start from the day of delivery and acceptance of the order.
  • A warranty claim cannot be made if the product has been mishandled by persons not authorized by the manufacturer.
  • The warranty will not be valid for reasons beyond the operation of the product itself, such as sudden voltage changes, use of inappropriate accessories or not recommended by the manufacturers, liquid spills, fire, abuse in handling the product, or natural wear. of some materials in the composition of the product.
  • The response time to your guarantee will be 5 business days once the product has been received, by the supplier and / or kimecikoo and / or subsidiaries or affiliates.
  • These policies are not exclusive nor should they be understood or used in contrast to the guarantee conditions that each supplier handles.